🏢 Company Name: Programming.com
💼 Job Position: QA Lead | WFM Executive | QA Trainer
🧑💻 Experience Required: Relevant US Process / BPO Experience
📍 Location: Panchkula
💰 Salary Range: Competitive Salary + Performance Benefits
📅 Job Type: Full-Time | Night Shift
🏢 Company Overview – Programming.com
Programming.com is a technology and professional services organization providing software development, IT solutions, and business support services for modern organizations.
The company focuses on technology-driven delivery, operational efficiency, quality management, and professional development across distributed teams.
Core areas include:
• Quality Assurance & Process Excellence
• Workforce Management
• Customer & Business Process Operations
• Training & Employee Development
• Technology & Digital Solutions
• Performance & Operational Analytics
🧩 Role Overview – QA Lead / WFM / QA Trainer
Programming.com is looking for experienced professionals to join its Panchkula team across three key positions: QA Lead, Workforce Management (WFM), and QA Trainer.
These opportunities are suited for professionals with relevant US process / BPO experience, strong communication skills, and the ability to work effectively in a night-shift environment.
Selected professionals will contribute to quality improvement, workforce optimization, employee development, operational reporting, and process performance.
🔹 QA Lead
The QA Lead will be responsible for driving quality assurance initiatives, monitoring team performance, identifying process gaps, and supporting continuous quality improvement.
🔹 WFM – Workforce Management
The WFM professional will focus on workforce planning, real-time monitoring, staffing analysis, operational reporting, and maintaining service-level performance.
🔹 QA Trainer
The QA Trainer will support employee development through training programs, coaching, quality improvement initiatives, and performance-focused learning activities.
🔧 Key Responsibilities
QA Lead
• Monitor and improve quality standards across operational processes
• Conduct quality audits and identify process gaps
• Track quality metrics and prepare performance reports
• Provide feedback and coaching to team members
• Collaborate with operations and management teams
• Drive corrective and preventive quality initiatives
• Support continuous process improvement
WFM
• Monitor real-time workforce and operational activities
• Track staffing levels, schedules, attendance, and service performance
• Prepare workforce and operational reports
• Identify staffing gaps and recommend appropriate actions
• Monitor productivity and adherence metrics
• Coordinate with operations teams to maintain workforce efficiency
• Support forecasting and workforce planning activities
QA Trainer
• Design and deliver training programs for employees
• Conduct process and quality-focused training sessions
• Identify knowledge gaps and develop improvement plans
• Provide coaching and performance feedback
• Monitor training effectiveness and quality improvements
• Maintain training documentation and performance reports
🎯 Experience & Qualification Requirements
• Relevant experience in US Process / BPO operations
• Experience in Quality Assurance, Workforce Management, or Training
• Strong communication and interpersonal skills
• Good analytical and problem-solving abilities
• Ability to monitor and interpret operational / quality metrics
• Strong documentation and reporting skills
• Ability to collaborate with cross-functional teams
• Comfortable working in a night-shift environment
• Strong ownership and team-management capabilities for senior roles
⭐ Preferred Skills
• BPO / Contact Center Operations
• US Process Experience
• Quality Auditing
• Workforce Management / Real-Time Monitoring
• MIS & Operational Reporting
• Training & Coaching
• Quality Metrics & Performance Management
• Process Improvement
• Team Leadership
• Excellent English Communication
📩 How to Apply
Interested candidates can share their updated resume at: pooja.sharma1@programming.com
You can also contact the recruiter directly for further details.
📌 Note: Candidates with relevant US process/BPO experience, strong communication skills, and willingness to work night shifts are encouraged to apply.
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