👥 Company Name: Tech Mahindra Limited
✨ Job Position: Customer Support Executive – Walk-In Drive
🗓️ Experience: Freshers / 6 months+ Experience
💡 Location: Noida Sector 64, A-6 Tech Mahindra Office (Nearest Metro: Noida Sector 62 / Sahara Chowk)
💰 CTC: ₹ (Freshers: ₹13,000/month | Experienced 6 months+: ₹15,000/month)
📅 Availability: Immediate Walk-In | Freshers Eligible
🔍 Essential Skillset & Responsibilities:
💫 Customer Support & Communication Skills
Candidates must demonstrate excellent verbal and written communication in English. Ability to understand and converse in Hindi is essential. Effective telephone etiquette, attentiveness, and a customer-first approach are required to provide superior service to clients.
💫 Process & Operations Understanding
Responsible for handling queries, guiding customers, resolving complaints, and maintaining accurate records. Ability to follow process workflows, adhere to company standards, and demonstrate logical decision-making under pressure.
💫 Analytical & Problem-Solving Abilities
Candidates should possess strong numerical skills, logical reasoning, and analytical thinking to address customer issues efficiently. This includes identifying trends, understanding customer pain points, and escalating issues when required.
💫 Team Collaboration & Professionalism
Work collaboratively with operations teams, supervisors, and other customer support staff to meet SLA targets and deliver quality service. Maintain professionalism, punctuality, and accountability in day-to-day responsibilities.
💫 Interview & Selection Process
HR Round: Assess communication, personality, and cultural fit.
Operations Round: Evaluate process knowledge, decision-making, and practical handling of customer queries.
💫 Shift & Work Timings
Shifts will be assigned as per process requirements and may include day or night shifts. Flexibility and adherence to shift schedules are essential.
🔍 Eligibility Criteria:
💫 Freshers are welcome to apply.
💫 Graduate candidates (mark sheets required).
💫 Candidates with 6 months+ experience in BPO/CSA roles must provide offer letters, experience letters, and last 3 months’ payslips.
🏢 About Tech Mahindra Limited:
Tech Mahindra Limited is a leading global provider of IT services and solutions, serving clients across telecom, BFSI, healthcare, retail, and technology industries. With a strong emphasis on digital transformation, customer experience, and operational excellence, Tech Mahindra empowers professionals to develop skills, gain exposure to global clients, and grow in a collaborative work environment. Their Noida office is one of the key hubs for customer support operations, handling high-volume processes with advanced tools and structured workflows.
📧 How to Apply / Walk-In Details:
Interested candidates can walk in immediately to the Tech Mahindra office at A-6, Noida Sector 64 (nearest metro: Noida 62 / Sahara Chowk).
📌 Note: Shortlisted candidates will be contacted. Freshers and experienced candidates are encouraged to bring all necessary documents for verification.
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